Get Help With Showcase

Knowledge Base

Explore the Showcase Knowledge Base for helpful articles, how-to pages, and answers to frequently asked questions.

You’ll also find surprisingly infrequently asked questions and some downright oddball and curly lines of enquiry.

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Helpdesk

For help 24 hours a day, please email us at helpdesk@showcaseworkshop.com.

Yes, we respond to all helpdesk emails within 24 hours. Guaranteed!

For customers on the Showcase Enterprise Plan, we also provide telephone helpdesk services free of charge. Ask your Showcase Account Manager for your direct dial-in number if you don’t already have it.

If you’re not on our Enterprise Plan but would like access to a telephone helpdesk, please ask us about our $99 all-you-can-talk Telephone Helpdesk Supplement.

Security

We know that you care about how your information and the information we have about you is used and shared, and we commit to doing so carefully and sensibly.

The Showcase Workshop platform is built on top of Amazon Web Services (AWS) products. AWS is an industry leader in security for cloud computing. For more information, see: http://aws.amazon.com/security/

Our platform is the subject of independent source code audits, penetration testing, and infrastructure audits.

Amazon AWS Datacenters are compliant with many government and industry standards such as PCI DSS Level 1, HIPAA, ISO 9001 as well as many dozen more.

Every Showcase user has a unique login and password. This means their access can be blocked or revoked at any time should they leave your company or organization.

Download our full Platform Security Guide here.